At PACNIC, we want you to love your purchase. If something isn't right, please contact us and we'll do our best to help.

Change-of-Mind Returns

We accept returns for change of mind within 14 days of delivery.

To be eligible for a change-of-mind return, the item must be:

• Unused and in its original condition
• Free from damage, stains, marks, or signs of use
• Returned with its original packaging and tags, where applicable

Customers are responsible for the cost of returning an item for a change-of-mind return.

Original shipping costs are not refundable for change-of-mind returns.

Once the returned item has been received and inspected, we will confirm whether the return is approved. If approved, your refund will be issued to the original payment method.

Faulty, Damaged or Incorrect Items

If your PACNIC product arrives damaged, is faulty, or you receive the wrong item, please contact us at pacnicau@gmail.com as soon as possible.

Please include your order number and, where relevant, photographs of the issue.

We will assess the problem and provide an appropriate remedy, which may include a repair, replacement or refund depending on the circumstances.

If an item is confirmed to have a fault or other problem covered by the Australian Consumer Law, PACNIC will cover any reasonable return shipping costs.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify your rights under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded. If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

These rights apply regardless of our change-of-mind returns policy.

Items We Cannot Accept for Change-of-Mind Returns

We cannot accept change-of-mind returns for items that have been used, damaged after delivery, washed, stained, altered, or otherwise returned in a condition that prevents them from being resold.

This does not affect your rights under the Australian Consumer Law.

How to Request a Return

Before returning an item, please contact us at pacnicau@gmail.com with:

• Your order number
• The reason for the return
• Details of the product
• Photos, if the item is damaged or faulty

Please do not send an item back without contacting us first, as this may delay the processing of your return.

Refunds

Approved refunds will be processed to the original payment method.

Once your return has been received and approved, please allow 3–5 business days for PACNIC to process the refund. Your bank or payment provider may take additional time for the funds to appear in your account.

International Returns

International customers are responsible for return shipping costs for change-of-mind returns, as well as any customs duties, taxes or other charges associated with returning an item.

This does not affect any rights you may have under applicable consumer protection laws.

Contact Us

For any questions regarding returns or refunds, please contact us at pacnicau@gmail.com.