Shipping and delivery

At PACNIC, we want your order to arrive safely and as quickly as possible.

Shipping within Australia

We currently ship orders Australia-wide.

Orders are generally processed and dispatched within 2–3 business days after your order is placed.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Delivery Times

Standard delivery within Australia generally takes approximately 2–8 business days after dispatch, depending on your location and the shipping provider.

Please note that delivery timeframes are estimates and are not guaranteed. Remote and regional areas may take longer.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order.

Any free-shipping promotions or offers will be clearly displayed at checkout.

Shipping Provider & Tracking

PACNIC uses reputable shipping providers to deliver orders. The shipping provider may vary depending on the delivery location and shipping service selected.

Tracking information will be provided where available.

Delays & Lost Parcels

Once your order has been dispatched, delivery is handled by the shipping provider. PACNIC is not responsible for delays caused by the shipping provider, weather, natural disasters, strikes, or other circumstances outside our control.

If your parcel appears to be delayed or lost, please contact us at pacnicau@gmail.com with your order number. We will work with the shipping provider to investigate the issue.

If tracking shows that your parcel has been delivered but you cannot locate it, please contact us as soon as possible so we can assist.

Damaged Orders

If your order arrives damaged, please contact us at pacnicau@gmail.com as soon as possible with your order number and photographs of the damage.

We will assess the issue and work with you to find an appropriate resolution.

Incorrect Delivery Address

Please carefully check your delivery address before completing your order.

If you provide an incorrect or incomplete address and your order has already been dispatched, additional shipping costs may apply to have the parcel re-sent.

If you notice an error with your address, contact us as soon as possible at pacnicau@gmail.com. We will do our best to update it before your order is dispatched.

Busy Periods & Public Holidays

During busy periods, sales events, and public holidays, processing and delivery times may take longer than usual.

We recommend allowing additional time for your order during these periods.

Questions About Shipping

If you have any questions about your order or shipping, please contact us at pacnicau@gmail.com.